NOTE: Our phone lines are not always monitored. If you wish to speak to us we can call you back, please send us an email or telephone and leave a message

About Us

1StopOrders.com are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support [at] 1stoporders [dot] co [dot] uk

Our Contact details:

1StopOrders.com
Applegarth House. EXETER, Devon, EX5 2FD, United Kingdom
Phone:01395 239 022 Email: support [at] 1stoporders [dot] co [dot] uk
Vat No: 849 5256 85

Company Registration Number : GB3316378

Making A Purchase

Making a purchase could not be easier. Just browse our Shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

If you want to try out software before buying it you can download a trial version from our download page.

Delivery Schedule

Reports and license files will be dispatched by email once a purchase has been made.

Programs can be downloaded and used for a trial period. If you choose to purchase the software license files will be dispatched by email.

Keys are automatically sent out every 10 minutes. At busy tiimes this can take longer. If you don not receive your license key please check your spam folders (particularly if you are using gmail).

Tax Charges

VAT will be added at 20% where appropriate.

Guarantee

www.1stoporders.com License Agreement?

PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THE SOFTWARE WHICH ACCOMPANIES THIS AGREEMENT. BY INSTALLING THE SOFTWARE ON ANY COMPUTER OR USING IT, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. 1. GRANT OF LICENSE

Subject to all of the terms and conditions of this license agreement ("Agreement"), www.1stoporders.com grants you, a limited, non-exclusive, non-transferable right to execute, display and perform this copy of a www.1stoporders.com product ("Software") and accompanying soft-copy documentation ("Documentation") in the country in which you acquired or downloaded the Software and Documentation from the Internet.

You may

  • download the Software and Documentation to any number of machines for demonstration purposes only for a period of 21 days. After this time a license must be purchased to continue to use the software.
  • during the 21 day demonstration period you may use the Software solely for the purposes of testing and evaluating its performance
  • continue to use the software after the 21 day period if a license is purchased.

You may not use the Software or Documentation for any other purpose, and you may not distribute any part of it, either alone or with any other software products which you may distribute.

2. COPYRIGHT

The Software and Documentation are protected by the Copyright Act and, where required, under the following copyright:

Copyright (c) 2002 - 2021 by www.1stoporders.com.

You may be held legally responsible for any copyright infringement that is caused or encouraged by your failure to abide by the terms of this Agreement or any applicable laws. The Software and Documentation are licensed and not sold to you. www.1stoporders.com retains title to the Software and Documentation and to any copies you make of them.

3. DEMO VERSION

You may

  • sample all of the functions of the Software, at the user's own risk, for a limited 21 day period of time.
  • Download and install the Software on a workstation or server where you would like to evaluate its functionality.

4. LICENSED VERSION

On the purchase of a single PC license, the Licensee agrees to only use the license on a single machine, possibly used by one or more persons. Multiple user licenses may also be purchased, whereby a license per machine is supplied. Any other combination, or using the software or license on a network server, is not permitted. For monthly licenses after an initial order for a monthly license you will be contacted to setup regular monthly payments (through Paypal or Standing Order). Once setup you can cancel the payments at any time (your license will still be valid until 31 days from last payment.

5. SOFTWARE UPDATES

Nothing in this licence shall oblige or require www.1stoporders.com to provide any updated, improved or other version of the software other than that supplied at the commencement of this licence.

6 SOFTWARE SUPPORT

www.1stoporders.com provides support using electronic email. Telephone support can be supplied as a paid for additional service (with some versions of the software telephone support is included, see website for more details). Any support requests beyond a reasonable limit (defined by 1stoporders.com) may incur additional costs. These costs will be provided before commencement of any support provided by www.1stoporders.com.

NOTE: Support is for help in using or configuring the software not anomalies found in the software (known as bugs). If any bugs are found in the software, once reported, www.1stoporders.com will confirm this and may provide a resolution for the issue found.

7. USE RESTRICTIONS

You agree NOT to do any of the following:

  • use, copy or modify the Software and Documentation, except as provided in this license;
  • reverse assemble, reverse compile or otherwise translate the Software;
  • transfer this license to anyone;
  • sublicense, rent, lease or assign this license to the Software and Documentation;
  • transmit or otherwise distribute the Software and Documentation to anyone without prior permission from www.1stoporders.com
  • Use a multi-user version of the software with different software versions (e.g. all users must be using the Premium version, not 1 user using Premium and all the others Professional).
  • Any custom work or amendments paid for (or not paid for) and actioned by 1stoporders.com (or Mole End Ltd) are not allowed to be given, sold or transferred to any other party (or parties) without express permission from 1stoporders.com (or Mole End Ltd).

8. GOVERNING LAW

This Agreement will be governed by the laws of England and Wales, without reference to its conflict of laws principles, and shall not be governed by the provisions of the United Nation Convention on Contracts for the International Sale of Goods, and the parties irrevocably submit to the exclusive jurisdiction of the English courts.

9. TERM AND TERMINATION

The term of this license will begin with installation of this product. www.1stoporders.com reserves the right to terminate this license at any time. This license will automatically terminate upon your failure to comply with any of the terms of this Agreement, whichever comes first. When this license ends, for whatever reason, you must destroy all copies of the Software and Documentation.

10. NO WARRANTY

The software and documentation are provided "as-is," and www.1stoporders.com expressly disclaims all warranties, express or implied, with regard to the software and documentation, including, but not limited to, any warranty of title or non-infringement or implied warranty of merchantability or fitness for a particular purpose.

11. LIMITATION ON LIABILITY

In no event will www.1stoporders.com be liable to you or to any third party for any damages whatsoever, including, but not limited to, special, direct, indirect and consequential damages or any damages resulting from loss of use, data or profits, whether in an action based on contract, tort or any other theory, arising out of or in connection with the use of the software and documentation, even if www.1stoporders.com has been advised of the possibility of such damages.

In no event will www.1stoporders.com be held liable for providing functionality if the functionality requires the use of 3rd party functionality (or website) that is either withdrawn, degraded or not operating in a previously functioning satisfactory manner. www.1stoporders.com reserves the right to remove or adapt functionality where it no longer works due to third party action.

12. SEVERABILITY, ENTIRE AGREEMENT

If any part of this Agreement is found to be void or unenforceable, it will not affect the rest of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement is the only understanding and agreement between you and www.1stoporders.com with respect to the Software and Documentation, and it supersedes all prior related communications, understandings or agreements between you and www.1stoporders.com.

13. REGISTRATION AND DATA PROTECTION

The Software may automatically register an encrypted form of its license (and related details) with www.1stoporders.com. This measure is to prevent software piracy. The information sent is the unique machine identifier, email and website addresses and the www.1stoporders.com software product identifier installed ("Your Data"). By submitting Your Data to us you agree to our storage, use and disclosure of that data.

Unless you notify us otherwise you agree that we may use and analyse Your Data to assess the www.1stoporders.com software installed.

14 ONE STOP ORDER PROCESSING SUPPORT POLICY ONLINE SUPPORT

With all licenses you have full access to our Knowledgebase and Email Support. We have a dedicated online support portal where you can create and manage support tickets. You are notified by email when a ticket is updated. You can also view the history of any tickets that you create. The support portal is at the following link:

https://desk.zoho.eu/portal/onestoporderprocessing/en/newticket

NOTE: We aim to respond to LITE issues within 4 working days, PROFESSIONAL within 2 working days and PREMIUM and ENTERPRISE Support Tickets in less than 1 working day.

We also have a steadily increasing library of online Training videos at:

https://www.youtube.com/user/1stoporders

TELEPHONE SUPPORT

Telephone support is included with PREMIUM and ENTERPRISE licenses. If you need help with setting up any part of the software or have a general question you can arrange a call from us. To do this either send us an email or leave a telephone message.

PERSONALISED REMOTE TRAINING SESSIONS

Up to 3 sessions per year of training are included with all PREMIUM and 2 sessions per month for ENTERPRISE licenses.

Other customers (LITE AND PROFESSIONAL) can purchase Telephone Support at the following link:

https://1stoporders.com/products/training-and-setup

Terms and Conditions of Support

All One Stop Order Processing support is provided on a reasonable use policy. There is no defined limit for the number of support Tickets or Telephone calls (for PREMIUM or ENTERPRISE customers). However, if the One Stop Order Processing Staff deem that the use of our Support Department is not reasonable we reserve the right to restrict a customer's contact with our Support Department.

Reaching Us

If you need to reach us, please email us on support [at] 1stoporders [dot] co [dot] uk, alternatively, you can call on 01395 239 022 (International +44 01395 239 022) or write to us at Applegarth House, Minchin Orchard, Aylesbeare, EXETER, Devon, EX5 2FD, United Kingdom

Privacy Policy

1StopOrders.com does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option

Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

Encrypted data is collected by our programs and is used to monitor installations to deter software piracy.

Inclusion of your details in our mailing list is by your request only.

Online Orders

We collect your name, address, telephone number and email address so that we can send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will only contact you in relation to your order. The exception to this is if you have explicitly asked us to contact you in relation to an issue or marketing information.

Payments by cards are not handled by us, you will be directed to either PayPal or Shopify. We can never see or have access to your card details.

You can contact us at anytime to ask for your details to be removed from our systems (note this may result in software no longer working or you getting support).

To make enquiries, contact our DPO (Data Protection Officer), Pat Strassen. You can contact them at:

Post:
Mole End Ltd
Applegarth House
Minchin Orchard
EX5 2FD

Telephone: 01395 239 022

Email: support at mole-end.biz

Returns Policy

If you are not happy with your purchase from 1StopOrders we will do our best to help. If our software does not do what we said it would do, tell us. If we can not resolve your problem you can return the software and we will refund the purchase price providing that you notify us of the problem within 31 days of the original order. 


Securing your One Stop Order Processing Information on your PC

Windows provides all the security features that you need to keep your order and customer information safe and remain compliant with all websites' data policies (including GDPR and PII). The features available that should be setup and used are:

1 Create a secure Windows login (using a phone or valid login name and password),
2 Windows should automatically encrypt all your computer's drives' data (to AES-256 security level). If this is not enabled or configured this should be turned on or configured to do so. You can also use Bit Locker or install other third party drive encryption (some free) such as VeraCrypt or AxCrypt to achieve this security level.
3 Install and maintain Anti-Virus software (which will also have additional features to protect your data and personal details).
4 Turn on Windows Firewall or your Anti-Virus Firewall. If internet access is achieved by using a Broadband router this will normally come with additional firewall software and configuration. Make sure these are all turned on.

Reporting Software Issues/Problems

One Stop Order Processing support is managed using an online ticketing system at :

https://desk.zoho.eu/portal/onestoporderprocessing/en/kb/one-stop-order-processing

The tickets and information are stored in a secure and managed environment. You can login to the support system at any time to look at the progress of any outstanding issues or messages. All information is stored within the support system and complies with GDPR. For more information go to https://www.zoho.com/desk/gdpr.html.

Any information within a ticket which includes PII is not retained on completion of a ticket (issue); i.e. any PII is removed. If a ticket has not been resolved within 30 days of PII origination the PII is removed from the ticket. Any included files from tickets with PII are also removed after 29 days.

Providing Remote Support/Problems

If we provide remote support for training or software issues/problems we can connect to your PC using Zoho Assist. We will send you an email with a secure link that allows you to provide access to your PC. This software complies with GDPR. For more information go to https://www.zoho.com/assist/gdpr.html When we connect to your PC, you confirm, at each stage if you give us permission to do so.

We do not record or capture any information from your computer. We only require access to resolve the software issues that you show us. We never ask for usernames or passwords or any PII.