1StopOrders.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support [at] 1stoporders [dot] co [dot] uk
Our Contact details:
Applegarth House. EXETER, Devon, EX5 2FD, United Kingdom
Phone:01395 239 022 Email: support [at] 1stoporders [dot] co [dot] uk
Vat No: 849 5256 85
Company Registration Number : GB3316378
Making A PurchaseMaking a purchase could not be easier. Just browse our Shop and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
If you want to try out software before buying it you can download a trial version from our download page.
Reports and license files will be dispatched by email once a purchase has been made.
Programs can be downloaded and used for a trial period. If you choose to purchase the software license files will be dispatched by email.
Keys are automatically sent out every 10 minutes. At busy tiimes this can take longer. If you don not receive your license key please check your spam folders (particularly if you are using gmail).
VAT will be added at 20% where appropriate.
www.1stoporders.co.uk License Agreement?PLEASE READ THIS AGREEMENT CAREFULLY BEFORE INSTALLING OR USING THE SOFTWARE WHICH ACCOMPANIES THIS AGREEMENT. BY INSTALLING THE SOFTWARE ON ANY COMPUTER OR USING IT, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. 1. GRANT OF LICENSE
Subject to all of the terms and conditions of this license agreement ("Agreement"), www.1stoporders.co.uk grants you, a limited, non-exclusive, non-transferable right to execute, display and perform this copy of a www.1stoporders.co.uk product ("Software") and accompanying soft-copy documentation ("Documentation") in the country in which you acquired or downloaded the Software and Documentation from the Internet.
- download the Software and Documentation to any number of machines for demonstration purposes only for a period of 21 days. After this time a license must be purchased to continue to use the software.
- during the 21 day demonstration period you may use the Software solely for the purposes of testing and evaluating its performance
- continue to use the software after the 21 day period if a license is purchased.
You may not use the Software or Documentation for any other purpose, and you may not distribute any part of it, either alone or with any other software products which you may distribute.2. COPYRIGHT
The Software and Documentation are protected by the Copyright Act and, where required, under the following copyright:
Copyright (c) 2002 - 2019 by www.1stoporders.co.uk.
You may be held legally responsible for any copyright infringement that is caused or encouraged by your failure to abide by the terms of this Agreement or any applicable laws. The Software and Documentation are licensed and not sold to you. www.1stoporders.co.uk retains title to the Software and Documentation and to any copies you make of them.3. DEMO VERSION
- sample all of the functions of the Software, at the user's own risk, for a limited 21 day period of time.
- Download and install the Software on a workstation or server where you would like to evaluate its functionality.
On the purchase of a single PC license, the Licensee agrees to only use the license on a single machine, possibly used by one or more persons. Multiple user licenses may also be purchased, whereby a license per machine is supplied. Any other combination, or using the software or license on a network server, is not permitted. For monthly licenses after an initial order for a monthly license you will be contacted to setup regular monthly payments (through Paypal or Standing Order). Once setup you can cancel the payments at any time (your license will still be valid until 31 days from last payment.5. SOFTWARE UPDATES
Nothing in this licence shall oblige or require www.1stoporders.co.uk to provide any updated, improved or other version of the software other than that supplied at the commencement of this licence.6 SOFTWARE SUPPORT
www.1stoporders.co.uk provides support using electronic email. Telephone support can be supplied as a paid for additional service (with some versions of the software telephone support is included, see website for more details). Any support requests beyond a reasonable limit (defined by 1stoporders.co.uk) may incur additional costs. These costs will be provided before commencement of any support provided by www.1stoporders.co.uk.
NOTE: Support is for help in using or configuring the software not anomalies found in the software (known as bugs). If any bugs are found in the software, once reported, www.1stoporders.co.uk will confirm this and may provide a resolution for the issue found.7. USE RESTRICTIONS
You agree NOT to do any of the following:
- use, copy or modify the Software and Documentation, except as provided in this license;
- reverse assemble, reverse compile or otherwise translate the Software;
- transfer this license to anyone;
- sublicense, rent, lease or assign this license to the Software and Documentation;
- transmit or otherwise distribute the Software and Documentation to anyone without prior permission from www.1stoporders.co.uk
- Use a multi-user version of the software with different software versions (e.g. all users must be using the Premium version, not 1 user using Premium and all the others Professional).
- Any custom work or amendments paid for (or not paid for) and actioned by 1stoporders.co.uk (or Mole End Ltd) are not allowed to be given, sold or transferred to any other party (or parties) without express permission from 1stoporders.co.uk (or Mole End Ltd).
This Agreement will be governed by the laws of England and Wales, without reference to its conflict of laws principles, and shall not be governed by the provisions of the United Nation Convention on Contracts for the International Sale of Goods, and the parties irrevocably submit to the exclusive jurisdiction of the English courts.9. TERM AND TERMINATION
The term of this license will begin with installation of this product. www.1stoporders.co.uk reserves the right to terminate this license at any time. This license will automatically terminate upon your failure to comply with any of the terms of this Agreement, whichever comes first. When this license ends, for whatever reason, you must destroy all copies of the Software and Documentation.10. NO WARRANTY
The software and documentation are provided "as-is," and www.1stoporders.co.uk expressly disclaims all warranties, express or implied, with regard to the software and documentation, including, but not limited to, any warranty of title or non-infringement or implied warranty of merchantability or fitness for a particular purpose.11. LIMITATION ON LIABILITY
In no event will www.1stoporders.co.uk be liable to you or to any third party for any damages whatsoever, including, but not limited to, special, direct, indirect and consequential damages or any damages resulting from loss of use, data or profits, whether in an action based on contract, tort or any other theory, arising out of or in connection with the use of the software and documentation, even if www.1stoporders.co.uk has been advised of the possibility of such damages.12. SEVERABILITY, ENTIRE AGREEMENT
If any part of this Agreement is found to be void or unenforceable, it will not affect the rest of the Agreement, which shall remain valid and enforceable according to its terms. This Agreement is the only understanding and agreement between you and www.1stoporders.co.uk with respect to the Software and Documentation, and it supersedes all prior related communications, understandings or agreements between you and www.1stoporders.co.uk.13. REGISTRATION AND DATA PROTECTION
The Software may automatically register an encrypted form of its license (and related details) with www.1stoporders.co.uk. This measure is to prevent software piracy. The information sent is the unique machine identifier, email and website addresses and the www.1stoporders.co.uk software product identifier installed ("Your Data"). By submitting Your Data to us you agree to our storage, use and disclosure of that data.
Unless you notify us otherwise you agree that we may use and analyse Your Data to assess the www.1stoporders.co.uk software installed.14 ONE STOP ORDER PROCESSING SUPPORT POLICY ONLINE SUPPORT
With all licenses you have full access to our Knowledgebase and Email Support. We have a dedicated online support portal where you can create and manage support tickets. You are notified by email when a ticket is updated. You can also view the history of any tickets that you create. The support portal is at the following link:
NOTE: We aim to respond to LITE and PROFESSIONAL Support Tickets in less than 8 hours and PREMIUM and ENTERPRISE Support Tickets in less than 4 hours, for urgent issues please telephone (PREMIUM customers only).
We also have a steadily increasing library of online Training videos at:
Telephone support is included with PREMIUM and ENTERPRISE licenses. If you need help with setting up any part of the software or have a general question you can call us during normal office hours.
NOTE:Our phone lines are answered between 10am and 4pm Monday to Friday (excluding Bank Holidays). If no one is available to answer the phone (e.g. all support staff are busy helping other customers) or outside of working hours please leave a message and a member of the support team will get back to you as soon as we can.PERSONALISED REMOTE TRAINING SESSIONS
Up to 3 hours of training are included with all PREMIUM and ENTERPRISE licenses (per year).
Other customers LITE AND PROFESSIONAL) can purchase Telephone Support at the following link:
http://www.1stoporders.co.uk/Training.htmlTerms and Conditions of Support
All One Stop Order Processing support is provided on a reasonable use policy. There is no defined limit for the number of support Tickets or Telephone calls (for PREMIUM or ENTERPRISE customers). However, if the One Stop Order Processing Staff deem that the use of our Support Department is not reasonable we reserve the right to restrict a customer's contact with our Support Department.Reaching Us
1StopOrders.co.uk does not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Encrypted data is collected by our programs and is used to monitor installations to deter software piracy.
Inclusion of your details in our mailing list is by your request only.Online Orders
We collect your name, address, telephone number and email address so that we can send your order to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will only contact you in relation to your order. The exception to this is if you have explicitly asked us to contact you in relation to an issue or marketing information.
Payments by cards are not handled by us, you will be directed to either PayPal or WorldPay. We can never see or have access to your card details.Telephone Orders
We will enter your name, address and contact details into our system for you so we can process your order and send the items to you. This information is not shared with anyone else during this process. We retain this information electronically, so that we can respond to any queries regarding your order. We will only contact you in relation to your order. The exception to this is if you have explicitly asked us to contact you in relation to an issue or marketing information.
Payments by credit/debit cards are handled by WorldPay (not us). We enter the details provided by you into the WorldPay Terminal and are not held for longer than confirming payment. After this we can never see or have access to your card details.
All orders are processed on secure (SSL) encrypted websites. All software is digitally signed and authenticated (which verifies the integrity of us and that the software hasn’t been tampered with since it was signed). Order information is stored on password protected computers, with the latest anti-virus, behind multiple firewalls. The computers are only used by our trained staff. NOTE: No payment details are ever stored.
You can contact us at anytime to ask for your details to be removed from our systems (note this may result in software no longer working or you getting support).
To make enquiries, contact our DPO (Data Protection Officer), Pat Strassen. You can contact them at:
Mole End Ltd
Telephone: 01395 239 022
Email: support at mole-end.biz
If you are not happy with your purchase from 1StopOrders we will do our best to help. If our software does not do what we said it would do, tell us. If we can not resolve your problem you can return the software and we will refund the purchase price providing that you notify us of the problem within 31 days of the original order.
If you are not happy with your purchase of CL1 paper you can return your paper to us. You must return the paper within 14 days of receiving it and you must pay for the return postage. You should contact us to get an RMA number before returning any items. We would like you to return the boxes in a resalable condition (as delivered). Please can you return the unopened boxes still in their original packing boxes (i.e. the outer box). The boxes of paper should have no writing or stickers on. We can only accept goods with the relevant RMA. If we are happy with the condition of the goods then we will issue a full refund for the price paid minus any additional outgoing postage charges (if applicable). We also reserve the right to charge a restocking fee. You can also cancel your order within 14 days of purchasing the paper as long as you have not used any of the paper. You should return the paper to us in a saleable condition in the original packaging (using the outer box that our paper is sent in). You will then receive a full refund for the price paid for the paper (not incuding shipping costs). You are also responsible for the return shipping costs.